Policies

This policy explains what personal information Afaz Explains collects, why, how it is kept safe and the rights you have. Afaz Explains is the data controller for your information. [Add your full legal name or business name and postal address.] You can contact me about anything in this policy at AfazExplains@gmail.com.

What I collect

• Contact details, such as your name, email address and phone number.
• Booking and payment details, such as the package you buy and the date and amount paid. Card details are handled by the payment provider and are not seen or stored by Afaz Explains.
• Information about your situation, including the documents and evidence you send before a call and notes from our consultation. This can include sensitive information, for example about your health, or other details you choose to share.

Why I use it

• To provide the service you have bought, including reviewing your documents, holding your consultation and preparing any written work. The legal basis is the contract between us.
• To handle any sensitive information you share. I only use it to help with your situation, and I rely on your explicit consent, which you give when you send it. You can withdraw consent at any time, although this may mean I cannot continue helping.
• To keep business and accounting records, as required by law.

Who I share it with

Your information is never sold. It is only shared with the services needed to run Afaz Explains, such as the website host (Cloudflare), email (Google), WhatsApp (for calls) and the payment provider [name your payment provider]. Some of these providers may process data outside the UK, with appropriate safeguards in place.

How long I keep it

I keep your information for [X years] after your last contact, unless the law requires me to keep it longer, and then delete it securely.

Your rights

You can ask for a copy of your information, ask me to correct or delete it, or object to how it is used. Email me and I will respond within one month. If you are unhappy with how your information has been handled, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

This website does not use advertising or analytics cookies, so there is no cookie banner. If that changes, this section will be updated and you will be asked for your consent first.

When the site loads its fonts from Google Fonts, your browser shares technical information such as your IP address with Google so the fonts can be delivered. Payment and booking pages provided by other companies may use their own cookies, which their policies explain.

These terms apply when you buy a consultation or package from Afaz Explains. [Add your full legal name or business name, postal address and, if you trade through a company, its registered number and registered office.] Email: AfazExplains@gmail.com.

What Afaz Explains provides

Afaz Explains provides workplace guidance and support, including one-to-one WhatsApp phone consultations, document reviews, letter drafting and help preparing Employment Tribunal paperwork. Afaz Explains is not a firm of solicitors, and does not represent clients at tribunal hearings. Guidance is based on the information you provide, and decisions about your situation remain yours.

Prices and payment

Prices are shown on the website and are paid in full when you book. [State whether prices include VAT.] Member prices apply only to active members.

Booking your consultation

Consultations take place by WhatsApp phone call at the time we agree. Please send any documents before the call. If you are more than [15] minutes late, the session may be treated as missed.

Your responsibilities

Please give accurate and complete information and keep to any deadlines set by your employer or a tribunal. Afaz Explains is not responsible for outcomes that depend on information that was not shared.

Liability

Nothing in these terms limits your legal rights as a consumer. [Add any limitation of liability you want, and have it checked.]

The law that applies

These terms are governed by the law of England and Wales.

Your 14-day right to cancel

As a consumer buying online, you can cancel within 14 days of booking, without giving a reason, by emailing AfazExplains@gmail.com.

If you ask for your consultation or package to start within those 14 days, you agree that work can begin straight away. If you then cancel, you may be charged for any part of the service already provided. Once the service has been fully provided, you can no longer cancel it.

Rearranging a consultation

You can rearrange a consultation for free with at least [24] hours' notice. [State what happens with later notice or a missed call.]

Refunds

Refunds are paid back to the original payment method within 14 days of cancellation.

If you are unhappy with any part of the service, please email AfazExplains@gmail.com with "Complaint" in the subject line, explaining what went wrong and what you would like to happen.

I will acknowledge your complaint within [3] working days and aim to give you a full response within [14] days. If you are still unhappy, you can contact Citizens Advice for guidance on your consumer rights.